Returns & Refunds
Returns & Refunds
Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
- Any item that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Late or missing refunds
If you haven‘t received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there is often processing time before a refund is posted
If you’ve done all of this and still have not received your refund, please contact us at hello@pawvibecollective.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at hello@pawvibecollective.com with your order number and a photo of the issue. We will provide you with the return address after confirming your exchange request.
Return Shipping
To return your product, please contact us at hello@pawvibecollective.com to request a return authorization. We will provide you with the return shipping address via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
💡 Note: While we offer free shipping on all orders, return shipping costs are the responsibility of the customer.
Need Help?
If you have any questions regarding returns or refunds, please reach out to us at hello@pawvibecollective.com. We‘ll get back to you within 24 hours.